FAQ

Are your products organic wildcrafted?
We are committed that health as the most important key to life. We realize that the importance of organic farming, organic wild collections, organic wildcrafted, forest plants without chemical interference, and human hands is the main thing. Non-GMO (Genetically Modified Organism) crops are humanity's answer to continuing life from decade to decade. Most of our products come from natural or raw materials and are certified organic by the Indonesian government. If one of our products contains non-organic ingredients, we will include it in the packaging.

Where do we get the products?
The fertile soil is a gift from God for which we should be grateful. Indonesia is a tropical country that has fertile land for various kinds of plants, both herbal and ornamental plants. Many local farmers cultivate various kinds of herbal plants. We work with local farmers by providing knowledge about herbal ingredients that can help their economy and have a selling power in local and international markets.
Not only from local farmers, but we also get raw materials from various forests in Indonesia, especially in the regions of Java, Kalimantan, Sumatra, and Papua. The products we get from several forests in Indonesia are mostly raw products or raw materials and rare products.

How to order?
Click the Shop, select the item you want then click the chart icon, select payment, and fill in the delivery address.
After completing the payment you will get a confirmation email from Herbs Enthusiast.
After getting a confirmation email, please fill in the Order ID & Transaction ID data on https://www.herbsenthusiast.com/payment-confirmation.

When will I get an order confirmation?
You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.

Where is my order?
When you order with Herbs Enthusiast, you will receive a confirmation email with a tracking number, which you can use to find out the status of your shipment.

How is my shipping cost calculated?
Our shipping rates are based on the calculated weight of your order. Please note we do not make any money from the shipping charges on your order. Our phone operators are not able to waive shipping fees.

Automatic Delivery with DHL Express Shipping for buying 2 LB or More.

I just placed an order, can I add to it?
We're sorry, once an order is placed, you cannot add, delete or alter it. If it has not yet shipped, you can cancel the order so it can be replaced with additional items.

Handling time
We need 2-4 days to prepare your package.

Shipping Service
DHL - Express Shipping
Shipping service from Indonesia to more than 235 countries around the world.
Estimated delivery times 5 - 7 working days depending on destination.
For those of you who want to ship with fast shipping, DHL - Express Shipping is the best choice.
The tracking number is provided to trace the shipment.
We are not responsible for delays in delivery due to the Customs inspections process.

Standard Shipping Worldwide
Shipping service from Indonesia to more than 235 countries around the world.
Estimated delivery times 14 – 21 days working days depending on destination.
The tracking number is provided to trace the shipment.
We are not responsible for delays in delivery due to the Customs inspections process.

How do I track my package?
We ship packages with Kurasi, Pos Indonesia, FedEx, DHL, and EMS Fast Shipping.
We will email you the tracking number once we shipped your package.
You can track your package at https://track.aftership.com/

Is Herbs Enthusiast offer any discount?
Please feel free to contact us by message on “contact us” or email at herbsenthusiast@gmail.com included your name and shipping address.

How come my tracking id does not work?
Tracking ID usually takes around 2-3 days to get activated. Please try tracking your package in a couple of days if the tracking status is not available yet.

Can I use a fake name for delivery?
We advise against it. The post office will hold your package if you are not home during delivery. You will not be able to retrieve the package from the post office because you need to present a valid ID when you pick up the package. If you had to use a fake name, You can order a smaller amount then we can pack it like a document so the postman can put it inside your mailbox.

Do you ship to PO box?
Yes, we do, please keep in mind that packages maybe have to be signed during pick-up or delivery.

SECURE PAYMENT
Our Secure payment with SSL
Using Paypal/ Mastercard / Visa

PRIVACY POLICY
Herbs Enthusiast keeps all customer data safe and secure. Herbs Enthusiast will not and never share, disclose, sell, distribute, rent, license, or pass onto third parties personally identifiable information collected at our website or which you have provided to us unless we have your consent to do so.

STILL, HAVE MORE QUESTIONS?
It is always recommended for you to place an order with us to find out the ordering, payment, and shipping process. You can always cancel your order later if you decided not to go ahead with the purchase.
Please feel free to contact us by message on “contact us” or email at herbsenthusiast@gmail.com included your name and shipping address.